Effective Date: 16 June 2024
Welcome to Electro Boat's Shipping and Delivery Policy. This policy outlines our procedures and guidelines regarding shipping, delivery, and related services for products purchased through our e-commerce website and mobile application ("Electro Boat"). Please read this policy carefully before making a purchase, as it governs your rights and responsibilities regarding shipping and delivery.
**1. Shipping Methods and Carriers**
a. **Domestic Shipping:** Electro Boat offers shipping services within [Country/Region]. We partner with reputable carriers such as [Carrier 1] and [Carrier 2] to ensure reliable and timely delivery of your orders. Shipping options may include standard ground shipping, expedited shipping, and in some cases, overnight shipping.
b. **International Shipping:** We also offer international shipping to select countries outside of [Country/Region]. International shipping options may vary depending on the destination and may include standard international shipping and expedited international shipping. Please note that international shipments may be subject to customs clearance procedures and import duties or taxes imposed by the destination country.
**2. Processing Time**
a. **Order Processing:** Orders placed on Electro Boat are typically processed within 2 to 5 business days. Processing times may vary depending on product availability, order volume, and special circumstances. Once your order has been processed, you will receive a confirmation email with tracking information, if applicable.
b. **Custom Orders:** Customized or personalized items may require additional processing time. Please refer to the product description or contact our customer service team for estimated processing times for custom orders.
**3. Shipping Costs**
a. **Shipping Rates:** Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method of your order. The shipping cost will be displayed at checkout before you confirm your purchase.
b. **Free Shipping:** Electro Boat may offer free shipping promotions from time to time. Eligibility for free shipping is typically based on order value or specific promotional criteria. Free shipping promotions will be clearly indicated on Electro Boat during the checkout process.
**4. Estimated Delivery Times**
a. **Standard Delivery:** Standard delivery times for domestic orders are typically [2] to [5] business days from the date of shipment. Delivery times may vary depending on your location and carrier service availability.
b. **Expedited Delivery:** Expedited shipping options are available for faster delivery. Expedited delivery times for domestic orders are typically 7 to 10 business days from the date of shipment. Please note that expedited shipping options may incur additional costs.
c. **International Delivery:** International delivery times vary depending on the destination country and customs clearance procedures. Estimated delivery times for international orders are typically [number] to [number] business days from the date of shipment. Delays may occur due to customs processing in the destination country.
**5. Order Tracking**
a. **Tracking Information:** Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status and estimated delivery date of your order. Alternatively, you can track your order directly on Electro Boat by logging into your account and accessing your order history.
b. **Tracking Updates:** Please note that tracking updates may take up to [12] hours to appear after your order has shipped. If you have not received tracking information within the expected timeframe, please contact our customer service team for assistance.
**6. Delivery Issues and Exceptions**
a. **Delivery Attempts:** Our carriers typically make multiple attempts to deliver your order. If no one is available to receive the package at the time of delivery, the carrier may leave a delivery notification with instructions for rescheduling delivery or picking up the package from a local pickup location.
b. **Address Accuracy:** It is your responsibility to provide accurate and complete shipping information when placing your order. Electro Boat is not responsible for delays or additional costs incurred due to incorrect or incomplete shipping addresses provided by the customer.
c. **Failed Delivery:** If a package is returned to Electro Boat due to an incorrect address provided by the customer, refusal of delivery, or failure to pick up the package from a carrier pickup location, you may be responsible for additional shipping costs to resend the package.
**7. Customs and Duties**
a. **International Orders:** International orders may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost charged by Electro Boat. Customs policies vary widely from country to country, so please contact your local customs office for more information.
b. **Customs Delays:** Delays may occur during customs clearance, which are beyond the control of Electro Boat and our carriers. We appreciate your patience and understanding during these circumstances.
**8. Order Modifications and Cancellations**
a. **Modification Requests:** Once an order has been placed and processed, we are unable to modify the order details, including the shipping address, items ordered, or shipping method. If you need to make changes to your order, please contact our customer service team as soon as possible before the order is shipped.
b. **Order Cancellations:** You may cancel your order before it has been shipped for a full refund. Once your order has been shipped, it cannot be canceled, and you will need to follow our return process outlined in the Cancellation and Refund Policy.
**9. Lost or Damaged Shipments**
a. **Lost Shipments:** If your order is lost in transit or has not been delivered within the estimated delivery timeframe, please contact our customer service team for assistance. We will work with the carrier to investigate the issue and resolve it promptly.
b. **Damaged Shipments:** If you receive a damaged package or merchandise, please contact us immediately to report the issue. We may require photo documentation of the damage to process a replacement or refund.
